At Stock Technologies, we fix your tech problems faster than a squirrel on espresso — but only if you start with a ticket. Tickets are our magic scrolls, the map that leads us straight to your problem. No ticket, no quest.
Here’s how to open your very own ticket (and avoid sending smoke signals or carrier pigeons).
1. The Green IT Button
That little icon in your taskbar? Click it, and you’re on your way to Ticket Town. If it’s playing hide-and-seek, skip to the email method below. There’s even a PowerPoint walkthrough if you like step-by-step adventures.
2. The Web Portal
The Green Button’s classy cousin lives at https://portal.stocktechnologies.com. Works on any device — desktop, tablet, or phone. Perfect for when your tech breaks while you’re at the beach, coffee shop, or couch.
3. Email
Drop a note to ticket@stocktechnologies.com. Your subject line becomes the ticket title, and the body is where you spill the details — error messages, when it happened, who’s affected, and your contact info. More details = faster fixes. Quick note: replying to our reply can accidentally create a ticket twin. Avoid the twins.
4. Text Message
Not a fan of email? You can text us at 214-810-3872. Short and sweet messages work best — “printer is on fire” is fine, your life story is not. And please include your name, phone number, email address, and company so we know exactly who’s calling for backup. Think of this as the express lane: use it after you’ve tried the ticket methods above.
5. Phone
Plot twist: you can’t create tickets over the phone. But once you’ve logged your ticket, call 214-810-3872 if the situation is truly urgent. We’ll pick up faster than you can say “server meltdown.”
Add us to your contacts
Save our info to your phone or Outlook in one click.
Download our Contact Card
One last thing: Please don’t message our technicians directly. They’re like jugglers in the middle of a performance — if you toss in a random request, the whole act might fall apart. Tickets keep everything in the queue, visible to the whole team, and get you help quicker.
And that’s it — your step-by-step to summoning the tech wizards without a magic wand.